Spotlight: Rader Funeral Homes
July 25, 2017
Passare customers share their secrets of success through collaboration
Rader Funeral Homes
Locations: Longview and Henderson, Texas
Longview Population: 82,287
Henderson Population: 13,529
For more information, contact Preston Rader at [email protected].
Preston Rader is a funeral director at Rader Funeral Homes. Since integrating with Passare, Preston has noticed an increase in Rader’s efficiency and communication with their families. He loves that Passare gives him the ability to access cases from any location at any time, and he has seen great success with the user-friendly platform.
What benefits have you seen from using Passare?
The biggest benefit is probably the ease of use. There was a learning curve because we were used to our previous program here at our offices, but it didn’t take long to adjust. Now that we are past the transition stage, the benefits are very apparent. It’s so easy to use, and we now have quick access to everything that we used to carry in separate programs. Passare has helped us with transferring pre-needs, printing case forms, and handling payments and billing. Of course, the Collaboration Center also helps us to serve families when it comes to the arrangement process.
In what ways has Passare improved your efficiency as a business?
Having access to reports, the cases themselves, print forms, and more has been a big help to everyone. The fact that everything is now in one place has made work much easier. We share information between directors and office managers that handle separate tasks, from filing paperwork with the VA to dealing with insurance companies to producing our register books. The integration has been key in improving efficiency. Passare probably saves anywhere from 30% to 50% of the time on average per family served, depending on the type of service and how involved the family is online.
With dispersed families, Passare has been a real help in keeping communication between us all in one place. I know firsthand that it has helped prevent mistakes, from errors as simple as the spelling of the name in an obituary to something as big as what the minister will be doing at the service.
Has Passare helped improve communication between your locations?
For the few of us that can move back and forth between locations, it has helped because we can easily access cases from either location, no matter where we are. In the past, we couldn’t do that, so we pretty much had to be in that office to work on that service. This access definitely makes life easier.
How does Passare benefit the families that you serve?
Passare makes the time that we spend with families more meaningful. Since families have the chance to collaborate online before the first arrangement meeting, we have more time to focus on the celebration of life. And even when they don’t have the chance to collaborate beforehand, some families choose to fill out the vital stats later, in which case we only have to focus on the type of service that we are going to have to remember their loved one.
The family response to the Collaboration Center has been nothing but positive. It gives families more control and a great way to communicate. Some of the families that I have spoken with about Passare have mentioned that the added connection to the service itself and the ability to do it in one place are priceless.
How have you seen Passare’s customer success team respond to your feedback and expressed needs?
The customer service is top-notch. Whenever we have a problem or a question, the support staff is always there to help. We have had a few ideas that have been implemented already and others that the Passare team is in the process of developing for us, which is amazing.
What are your thoughts on the continuous improvement and development of the Passare platform with regular updates?
The updates just show me that this company is always looking forward to the future. I don’t feel like our offices will ever be behind the times as far as the technology we use or our ability to best serve our families. It’s good to know that we have a positive business relationship like that, and that it will only continue to grow and get better.
What would you tell a colleague about Passare if he or she were interested in trying the platform?
I would tell other funeral professionals that it is the future of our business. Not just on the business side with the office and directors, but also in serving and communicating with the families we see every day. They will benefit from the safety of the cloud service, the ease of dealing with billing and reports, the collaboration with families, and more. It’s truly an all-in-one program.